Syarikat Alat-Alat Muzik Weng Lee warrants on all its new products shall be free from defects in materials and workmanship for such period of time as is identified below. This Limited Warranty is an exclusive right to protect original purchaser. It is not transferable.

Pianos: Karl Schmidt, Challen, C.Steinbert, Petrof, Weinbach, Bosendorfer

  • five (5) years from the date of original retail purchase.

Pianos: Wagner (selected models), Hailun

  • ten (10) years from the date of original retail purchase.

Piano Player: QRS Pianomation, PianoDisc

  • one (1) year from the date of original retail purchase.

Music Accessories, Metronomes, Tuners, Piano Benches

  • one (1) month from the date of original retail purchase.

Owner’s Responsibilities
In order to avoid any misunderstanding, it is necessary that purchaser assume certain responsibilities and follows conditions that are specially outlined.

  1. Keep safe of the “Warranty Card” after the purchase of the product.
  2. Notify Syarikat Alat-Alat Muzik Weng Lee of any alleged defect immediately upon their discovery with a detailed explanation of the problem.
  3. Allow Syarikat Alat-Alat Muzik Weng Lee to inspect and provide warranty service which shall be completed within a reasonable time.

Conditions of Warranty

  1. If during the respective warranty periods from the date of the original purchase, your product is found to have a defect in materials or workmanship, Syarikat Alat-Alat Muzik Weng Lee will repair such defect within a reasonable period of time without charge.
  2. Syarikat Alat-Alat Muzik Weng Lee is not liable for incidental or consequential losses, damages or expenses, directly or indirectly from the sale, handling or use of its piano or any other related cause.
  3. Under this warranty, Syarikat Alat-Alat Muzik Weng Lee accepts liability that is limited only to the repair or replacement of the product.
  4. A copy of invoice or warranty card showing the original purchase must be presented for reference in the event for warranty claims.

This warranty does not apply to failure caused by the followings:

  1. Failure to provide reasonable, necessary and proper maintenance and/or the repair outlined under Piano Care.
  2. Damage caused by exposure to extremes in temperature or humidity, which can result in cracks, sticky, checks or discoloration in the finish.
  3. Abnormal strain, neglect, abuse, modification or accidental damage.
  4. Destruction caused by termites, borer, rats, cockroaches, moths.
  5. Routine maintenance works such as tuning, regulation of the action, and voicing.
  6. Instrument been tuned, repairer or removed by any unauthorized person.
  7. The serial number has been removed, altered or defaced or the piano itself has been altered in any way from the factory standards.

SYARIKAT ALAT-ALAT MUZIK WENG LEE’S
LIMITED USED PIANO WARRANTY

The used piano which you purchase from Syarikat Alat-Alat Muzik Weng Lee (unless identified “as-is” with no warranty) carries Syarikat Alat-Alat Muzik Weng Lee’s Limited Used Piano Warranty. Our warranty service pledge has always been the same and remains the same today: If a piano is defective we will make it right at no cost to the customer, and with as little inconvenience as possible.

Used Pianos
one to five (1-5) years from the date of original retail purchase (depends on brands, models)

Our Promise To You…

Conditions of Warranty
If during the warranty period from the date of original purchase, your piano is found by Syarikat Alat-Alat Muzik Weng Lee’s to have a defect in material or workmanship, Syarikat Alat-Alat Muzik Weng Lee’s will repair such defect without charge for parts or labor.

Normal maintenance work such as tuning or regulation, and the results of normal wear, are not covered by this warranty.

Your Responsibilities as Owner
In order for Syarikat Alat-Alat Muzik Weng Lee’s to provide proper warranty service, it is necessary that the purchaser assume certain responsibilities.

  1. Notify Syarikat Alat-Alat Muzik Weng Lee immediately of the discovery with a detailed explanation of the problem.
  2. Permit Syarikat Alat-Alat Muzik Weng Lee’s to inspect and provide warranty service which shall be completed within a reasonable time.
  3. A copy of invoice showing the original purchase must be presented for reference in the event for warranty claims.

Proper Maintenance & Use
Your piano, like any other product, should be properly used and maintained. Regular maintenance tunings are the responsibility of you, the owner. It is important that you are familiar with proper maintenance and use. Syarikat Alat-Alat Muzik Weng Lee’s warranty does not apply to failures caused by the following:

  1. Damage caused by exposure to extremes in temperature or humidity, which can result in cracks, sticky, checks or discoloration in the finish.
  2. Abnormal strain, neglect, abuse, modification or accidental damage.
  3. Destruction caused by termites, borer, rats, cockroaches, moths.
  4. Instrument been tuned, repairer or removed by any unauthorized person.
  5. The serial number has been removed, altered or defaced or the piano itself has been altered in any way from the factory standards.

Warranty Information
This warranty is non-transferable and non-assignable to subsequent owners of this instrument.

Should you have any questions regarding your warranty, please contact:

Syarikat Alat-Alat Muzik Weng Lee
44A, Jalan Kamaruddin Isa, Fair Park,
31400 Ipoh, Perak Darul Ridzuan, Malaysia.
Tel : (605) 548 1668 Fax : (605) 548 1628
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